All itineraries are quoted based on the actual “real-time” availability and rate information we are receiving (from hotels, airlines, etc). Until your deposit is received, the rate and availability is not guaranteed. Once we confirm your reservation all rates are guaranteed. As we use several outside vendors, if any arrangements in your itinerary change after confirmation, we will contact you and offer a suitable alternative. This is especially the case with advanced bookings – as often the airline may change flight times, routes, etc. with the change of tourist seasons.
Here is the general guideline for our cancellation policy if your agent does not mention otherwise: